Terms of Service

1. Agreement to Terms

By accessing or using the Sambandh customer relationship management platform and related services (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Account Terms

• You must be 16 years of age or older to use the Service.
• You must provide a valid email address and accurate information to create an account.
• You are responsible for maintaining the security of your account and password. Sambandh will not be liable for any loss or damage resulting from your failure to maintain account security.
• You are responsible for all activity that occurs under your account.
• One person or legal entity may not maintain more than one free trial account.
• You may not use the Service for any illegal or unauthorized purpose.

3. Payment Terms

3.1 Billing

The Service is billed on a subscription basis (“Subscription”). You will be billed in advance on a recurring monthly or annual basis depending on the billing cycle you select at the time of purchase. Subscription fees are non-refundable except as expressly set forth in these Terms.

3.2 Free Trial

Sambandh offers a 14-day free trial for new accounts. At the end of the free trial, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be suspended and your data will be retained for 30 days before deletion.

3.3 Price Changes

Sambandh reserves the right to modify pricing at any time. Price changes will be communicated via email at least 30 days before taking effect. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

4. Cancellation and Termination

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. Upon cancellation:

• You will retain access to the Service until the end of your current billing period.
• Your data will be available for export for 30 days after your subscription ends.
• After 30 days, your data will be permanently deleted in accordance with our Privacy Policy.

Sambandh reserves the right to suspend or terminate your account if you violate any provision of these Terms, with or without notice.

5. Data Ownership

You retain all rights to the data you submit to the Service (“Your Data”). Sambandh does not claim ownership over Your Data. You grant Sambandh a limited license to use, process, and store Your Data solely for the purpose of providing and improving the Service.

You may export Your Data at any time in standard formats (CSV, JSON) through the Service's export functionality. Upon account termination, Sambandh will make Your Data available for export for 30 days.

6. Acceptable Use

You agree not to:

• Use the Service to store, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable.
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems or networks connected to the Service.
• Use the Service to send unsolicited bulk communications (spam).
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or disassemble any portion of the Service.
• Use the Service in violation of any applicable laws or regulations, including data protection and privacy laws.
• Resell, sublicense, or provide the Service to third parties without Sambandh's prior written consent.
• Use automated systems or software to extract data from the Service (“scraping”).

7. Intellectual Property

The Service and its original content (excluding Your Data), features, and functionality are owned by Sambandh and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks may not be used in connection with any product or service without the prior written consent of Sambandh.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Sambandh shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service.
• Any unauthorized access to or use of our servers or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Service.
• Any bugs, viruses, or similar issues transmitted through the Service by any third party.

In no event shall Sambandh's aggregate liability exceed the amount you paid to Sambandh in the twelve (12) months preceding the claim.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Sambandh does not warrant that the Service will be uninterrupted, secure, or error-free.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sambandh and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

11. Changes to Terms

Sambandh reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service and updating the “Last updated” date. Material changes will be communicated via email at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts located in Delaware.

13. Force Majeure

Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or internet service disruptions.

14. Dispute Resolution

Any disputes arising from these Terms will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be submitted to binding arbitration under the rules of the American Arbitration Association in Wilmington, Delaware. Each party bears its own costs. Nothing in this section prevents either party from seeking injunctive relief in court.

15. Contact

If you have any questions about these Terms, please contact us at:

• Email: support@sambandh.io
• Address: Sambandh, Inc.